Return / Refund Policy

Last updated 5/25/23

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@vfgrecovery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase & the return form provided, and mail your return to the following address:

VFG Recovery

[RMA #]

29 Fisher St

North Attleboro, MA 02760

USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

If you wish to drop off your return at our Home Base, you may do so instead. Please email customer service to set up an available date & time.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Any item including a custom name or clean date.

  • Final Sale Items.

  • Any items that have been worn, washed, or damaged by customer.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

  • Custom name or clean date items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

774-274-7844

support@vfgrecovery.com